Help removing w32 swen

  [DELETED] 09:30 22 Nov 2003

My sisters comp has been hit by w32 swen I think by the M/S update e-mail, I have the removal / cleaning tool from Symatec but cannot access the floppy at all, I only have the empty desktop screen with no Icons and no start button or task bar. Can anyone suggest a way I can do it please?

Regards Star

  [DELETED] 09:41 22 Nov 2003

1) Microsoft NEVER s4nd emails to the public warning of virus attacks or updates. The email you received was a virus from a third party. Never open attachments etc on emails that you are unsure about. Microsoft do not send attachments.

2) for details of removing the virus.......[email protected]" title="[email protected]" TARGET="_new">click here and the removal tool is here.........[email protected]" title="[email protected]" TARGET="_new">click here


  [DELETED] 09:46 22 Nov 2003

click here and click here ....why do I always forget about Symantec's URLs???


  [DELETED] 09:54 22 Nov 2003

Thanks Gandalf but I have the tools already, What I am asking for is how can I get past the desktop screen to use the floppy on which I have saved the removal tools and cleaner, I cannot gain access into Safemode

  [DELETED] 12:03 22 Nov 2003

Finally resolved, with a 98 bootup disk allowed me to get into Safemode and run the w32 swen remove/cleaner now all running Ok, A point here my Sister had not updated her virus definitions dispite being told how important it is,she was also using the preview pane to read her e-mails. Maybe now she will listen to me, or maybe not!!

Many thanks Gandalf

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Amazon Prime Day 2018: Best Deals & Launches

42 Tips for How to Make Digital Artworks That Look Hand-made

The best Amazon Prime Day Apple deals 2018

Les meilleures séries Amazon Prime Video (2018)