Help please recovery disks wont load

  dollydog 15:52 05 Mar 2010

Hi there, i wonder if anyone can help. I have a problem with my daughters laptop. It is a HP g7000. I have the recovery disks, which i bought, they are the correct ones,when i put them in they don't automatically load, nothing happens. I read that if you pres F11 you could then choose to boot it from onscreen prompt, but i dont get that option. Can you help please?

  birdface 15:56 05 Mar 2010

They usually have a recovery set into either F10 or F11.Not sure if you have to keep pressing the key on start up or not.

  dollydog 16:15 05 Mar 2010

Thanks, if i press F10 it takes me to BIOS setup, i wouldn't have a clue what go into there. and F11 i get a funny noise and then a bar at the bottom saying windows is loading and then on to a page which tells me a problem has been detected and windowss has been shut down to prevent damage to computer, then Disable Bios memory options such as caching or shadowing. I have tried pressing repeatedly, i get the same each time.

  michaelw 16:17 05 Mar 2010

For some reason to access F keys options you have to repeatedly tap on bootup instead of constantly depressing.

  Fruit Bat /\0/\ 16:19 05 Mar 2010

HP/Compaq laptops.
1. Reboot, and repeatedly press F10 at the HP logo until the recovery screen appears.
2. When the recovery screen appears, press "Next" and then "Yes" to perform a non-destructive recovery.
3. To perform a destructive recovery, click "Advanced" and then "Yes".
4. After the recovery is finished, the laptop will reboot.

  dollydog 16:26 05 Mar 2010

Thanks when i repeatedly press F10 it takes me to setup utility, not recovery page.

  Fruit Bat /\0/\ 17:25 05 Mar 2010

TRy it with F11

  canarieslover 20:44 05 Mar 2010

When it goes to setup utility you should be able to set it to boot from CD instead of hard drive. Save your settings and exit and re-boot with CD in drive.

  dollydog 21:45 05 Mar 2010

Ive tried F11, it doesn't work, ill try canarieslove suggestion. Thankyou

  dollydog 13:23 06 Mar 2010

Hmm, that doesn't work either.

  canarieslover 15:04 06 Mar 2010

Here are the instructions from HP for your computer and we seem to have suggested everything that is in them.
click here

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