help please with hd dvd-rom drive not working

  mbone 10:33 30 Apr 2010

can anyone out there help me please with my problem which is that when i boot up pc which seems to take longer for some reason,lights flash o.k.but when i load a cd it wont work, in device manager it says that this device is working properly and when i click on properties it says to put cd in drive when there is one in any help is much appreciated thanx

  woodchip 10:49 30 Apr 2010

It will not boot with CD in, as it will be looking for boot files on the CD, trying to boot from it.

Go into BIOS check that all Drives are set to Auto Detect on first page in BIOS screen, Save before exiting BIOS

  Fruit Bat /\0/\ 14:58 30 Apr 2010

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)

click here
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes
click here works for vista or XP
click here

or manual fix
Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

  mbone 15:34 30 Apr 2010

thanks both woodchip and fruit bat tried another dvd drive out of another pc and now works fine thanks again

  mbone 15:36 30 Apr 2010

clicked resolved

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