Help with non responsive pc please

  Never again 19:59 11 Feb 2008
Locked

My friend finally brought his pc into me and asked for my help in fixing it as he has not been able to use it for the last 2 years!!!

He blames virus infections and he is not wrong.

He keeps getting the dr watson postmortem debugger message and I have turned this off in the registry by changing the Aeopen value to 0 from 1.

I have instaled most of the recommended fixes from a previous thread and run sfc /scannow.

Over 1500 objects were detected by a-squared and I've not been able to run a AVG virus scan yet as the main problem is that now I'm getting an Explorer error (explorer.exe - application error)
and cant open any explorer window or control panel in normal boot, but I can in safe mode.

The pc is running windows xp sp2.
Your suggestions would be most appreciated please.

  Never again 20:07 11 Feb 2008

...but the pc is booting into windows and some programs will run ok such as ccleaner.

surely explorer is just corrupted, but I don't understand why sfc /scannow would not fix it?

It seems a shame to start from scratch, especially if I have to start looking for drivers, etc.

I had hoped that there might be a fix rather than major surgery.

  Never again 20:18 11 Feb 2008

Sorry Jack... not sure what i'm looking at on your link?

Hi Skidsy, the pc is a locally assembled one rather than from a main manufacturer. My friend has given me all his original disks, but there is no windows cd. I ran sfc /scannow using my windows cd.

He says he has data that needs saving, but without explorer working I can't see any of it?

I can run hijack this but only in safe mode as I cant navigate to my memory stick in normal boot.

  Never again 20:36 11 Feb 2008

Hi MAT ALAN

I have not connected his pc to the internet yet, so I have only got to step 8 when I need to download and run Hijack this.

I'll apply and ok at step 9 and then try to install my wireless dongle so I can get on my connection.

Skidzy, I'll check out your link one I've posted this message.

Thanks both of you.

  Never again 20:55 11 Feb 2008

I now have explorer working, so I'm now doing an AVG virus scan.

I'll reboot into safe mode afterwards and finish the SmitFraudFix.

I'll then install my wireless dongle, connect to the internet and finish MAT ALAN's fix above.

I'll then update all the antivirus/ spyware stuff I've installed and run them all, including hijack this.

This should take some time, so I'll probably update you tomorrow as its nearly 9pm.

Thanks again.

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