Help needed to reset Acer Aspire 8930G laptop administrator password

  KayTay 23:26 05 Oct 2014

Hi All,

I've forgotten my password to get into my Acer Aspire 8930G laptop and need help to get back into it.

I've created a restore password disk on USB, however when I run it, it says 'error occurred' and won't finish the task.

I have checked to see the D2D is enabled, which it is.

Now when I go onto the F2 startup screen, it asks me for the current password which I obviously don't have, so please bear this in mind in your replies.

I also can't get past the Windows login screen because I am the only account on the laptop.

So - 3 main questions:

  1. Can I fix it in this state by myself, and if I can, how?

  2. If not, is it able to be repaired by a technician?

And 3. If it's got to be taken in to a technician, how much is the average cost?

Thanks in advance!

  Jollyjohn 07:12 06 Oct 2014

go here click here download and burn to a cd.

boot from cd - carefully follow the steps and select the option to "clear the password" confirm, quit and reboot.

This will let you into windows. Clearing the password on the BIOS is a different matter.

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