As i've already been a great fan of kaspersky for over 5 years, I knew that i would have to remove the Mccafee software that came with it, and so i used the mccafee removal tool, which seeemd to remove ALL traces of mcafee, then i isntalled the malware-bytes free edition, which i know is 100% compatible with kaspersky. I'm a Barclays customer so i get the internet security free for a year for up to 3 pcs or laptops. I thn installed the kapspersky 2012...then it highlighted that there is some incompatible software and that it will remove it but in the box it DID NOT SAY WHAT THE SOFTWARE IS!!! I then click on next and it goes to next screen and says: removing incompatible applications please wait.......
This is as far as I can go. I've used the dedicated kaspersky removal, tool and started again, same problem, and also the mccafee tool again, same problem, (about 6 times for EACH). Still no joy, and I noticed the laptop then freezes, and I have to switch it off from the power switch.
I've installed kaspersky on loadz of psc/laptops for friends and family, and I have kaspersky pure on my desktop pc, and ive NEVER come across this problem before. I have NO idea what the problem is, but I definately wanna get this sorted and install kaspersky as its a product I trust.
Any suggestions please?? As i said before it keeps saying there is incompatible software but it DOES NOT say what the software is, and ive used the kaspersky removal toll, and mccafee remvoal tool again and again!!
Any soltutiosn will be so much appreciated, i have to leave for work shortly but just keep the suggestions coming, i'll be checking for answers and attempt any solutions when i get home from work in the evening thanks!!
Thanks all for your help!! Finally sorted, I decided to completely remove malware-bytes from the laptop, even though kaspersky DOES NOT list malware-bytes as in the list of its incompatible software, but its all sorted now and kaspersky works fine, i'm just updating it now.
thank you all for all your help, much appreciated, also pls can anyone tell me how to resolve this topic please??