I have just had a call from a friend who has had a call from an Indian person who said she had many virus's on her computer.
They got her to open something and download something to show how many viruses and errors there are. Then they wanted her to sign up to a virus package. She didn't but they are ringing back latter.
I have told her this is a scam and told her not to use computer till I find out more and the dangers.
Am I right this is a scam? What can be done about what they have download onto her PC. She said the company was PC doctor, but in my serching i have found virtual PC doctor which i expect is a scam company. I am right?
She doesn't understand the danger with computer and is now worred and I'm not sure what to advise.
Any snag is the distance between you and your friend.
Better she stays off the net for the time being and best of all download the file on to a pen stick if you have one, or any portable memory device.
Start her computer into safe mode connect the memory device you have made and install Malwarebytes onto her computer.
The simply run it and hope the rogue program is found, it will be quarantined awaiting you decision to delete the file and its naughty bits!
Its a scam, sometime they state that they are attached to Microsoft.
Just get your friend to run any security or protection programs that she had previously installed, and see if they pick anything up.
If the call centre rings back, try to get their details. Even their bank account number for a debit or credit card payment might help. Whatever your friend does, tell her not to give any of her details to them.