Dell XPS 13 9370 (2018) review
Can anyone help please? I have a HP All-in-One,super computer. Tonight, I switched on and found it did not activate. I re-booted and tried again, oh and I dusted as well - someone saying that was a good thing to do. Tried again and initially, the first screen came up, but then this disappeared. Repeated the re-boot and still no luck. The only thing, at one stage a small panel came up on the screen with the following message
INTERACTIVE LOG ON PROCESS IN INITIALIZATION HAS FAILED
PLEASE CONSULT THE EVENT LOG FOR MORE DETAILS.
Unfortunately have not heard of an Event Log and in addition, am very very tired tonight so cannot investigate. Thank goodness I have my laptop to use but I do miss my big computer. I am off to bed now so cannot follow any suggestions until tomorrow.
Anyone any ideas please??
If you can't boot up then you can't get to event viewer with out booting from another source and extracting the file from the hard drive.
What op system?
If Xp the tap F8 during boot nd select Last Known good configuration from the Menu
If Vista or W7
You need to look at Windows Repair Your Computer options.
- Startup repair - This automatically fixes problems that are preventing Windows from starting
- System Restore - This will Restore Windows to an earlier point in time
- Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
- Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
- Command Prompt - This opens a Command Window
With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option
How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.
Pre-Installed Options NOTE
If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.
1/ Start your PC
2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again
3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key
4/ In both cases, if all has gone well, an Advanced options screen will now appear
5/ Highlight the repair Your Computer option and Press Enter
6/ Select a keyboard layout, and then Click the Next button
7/ Next select your user Name and Enter your Password, then Click OK
8/ The recovery options should now appear
Windows Installation Disk NOTE
1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS
2/ Start the PC
3/ Immediately insert the Windows DVD into the DVD drive
4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'
5/ Press Any key to start the booting process
6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'
7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible
8/ You will next see a Blue curtained screen
9/ After a short while the Language option screen will appear
10/ Select your language and keyboard language and the Click the Next button
11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option
12/ The System recovery options will now search for your Windows installation
13/ Once the Windows installation has been located, Highlight it and then Click the Next button
14/ You are now presented with the set of recovery options
15/ Click on the Option you require and follow the onscreen prompts
Thank you Batface for your reply. Fruitbat, you have amazed me with your detailed response which I am going to print out in case of future needs. I do have W7, my computer being fairly new. However, much to my delight, switched on this morning and a message came up about an illegal shutdown and yippee, no need for any repair actions. On reflection, I think I did perhaps switch on yesterday and then inadvertently, pressed the off switch so I caused it to mess up - should be more careful in future. Many thanks for your help, it is very much appreciated.
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