Headphone socket. Is it faulty.

  indego 01:21 30 Jan 2018

Morning all. I have a HP Windows 10 laptop. It's only a month old, so still in warranty. I have loaded some music and play it through the installed Windows music player. Recently, I have tried to listen to the music using a set of ear plugs connected to the lappy via a small jack-plug which is inserted into the corresponding socket. The problem I am having is, when the jack-plug is inserted, it does not locate fully into the socket. I don't want to use excessive force which may result in damage to the equipment. I am tempted to put a touch of grease on the jack-plug in an effort to ease the situation, but I'm not sure if that is good idea. Please advise. Thanks,

  ABC1995 08:08 30 Jan 2018

I am not sure this problem but I imagine you need first Make sure your headphones or its wires aren’t broken. If not broken then you need Clean the headphone jack. Then Check audio settings and restart the device.

Thank you

  wee eddie 08:59 30 Jan 2018

Do you mean that it won't go in

  Fruit Bat /\0/\ 10:19 30 Jan 2018

Is it a combined heaphone mic socket?

  alanrwood 11:56 30 Jan 2018

Don't use grease under any circumstances

  MJS WARLORD 12:46 30 Jan 2018

this may not be the answer to your problem but I guess their is no harm in trying it.

I had problems with headphones and speakers after the windows creator update so try these steps. 1. Go to device manager/ sounds and mic tabs then right click and uninstall drivers even if they dont have a yellow triangle on them. Windows will reinstall them on restart. 2. In sounds/playback tab right click and disable the realtek digital output. just above the icon when using SPEAKERS you should see a green tick in the speaker icon , right click if missing. When you plug in your headphones the icon will go out and if you scroll down you will see a new one for headphones . when you swap between speakers and phones it takes a few seconds to find new device. 3. check properties tab on both headphones .... green jack highlighted and microphone pink jack. finally at bottom right corner where the speaker icon is change the tab to realtec high def audio , i have my volume at 50%

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