Headphone socket. Is it faulty.

  indego 01:21 30 Jan 2018

Morning all. I have a HP Windows 10 laptop. It's only a month old, so still in warranty. I have loaded some music and play it through the installed Windows music player. Recently, I have tried to listen to the music using a set of ear plugs connected to the lappy via a small jack-plug which is inserted into the corresponding socket. The problem I am having is, when the jack-plug is inserted, it does not locate fully into the socket. I don't want to use excessive force which may result in damage to the equipment. I am tempted to put a touch of grease on the jack-plug in an effort to ease the situation, but I'm not sure if that is good idea. Please advise. Thanks,

  ABC1995 08:08 30 Jan 2018

I am not sure this problem but I imagine you need first Make sure your headphones or its wires aren’t broken. If not broken then you need Clean the headphone jack. Then Check audio settings and restart the device.

Thank you

  wee eddie 08:59 30 Jan 2018

Do you mean that it won't go in

  Fruit Bat /\0/\ 10:19 30 Jan 2018

Is it a combined heaphone mic socket?

  alanrwood 11:56 30 Jan 2018

Don't use grease under any circumstances

  KEITH 1955 12:46 30 Jan 2018

this may not be the answer to your problem but I guess their is no harm in trying it.

I had problems with headphones and speakers after the windows creator update so try these steps. 1. Go to device manager/ sounds and mic tabs then right click and uninstall drivers even if they dont have a yellow triangle on them. Windows will reinstall them on restart. 2. In sounds/playback tab right click and disable the realtek digital output. just above the icon when using SPEAKERS you should see a green tick in the speaker icon , right click if missing. When you plug in your headphones the icon will go out and if you scroll down you will see a new one for headphones . when you swap between speakers and phones it takes a few seconds to find new device. 3. check properties tab on both headphones .... green jack highlighted and microphone pink jack. finally at bottom right corner where the speaker icon is change the tab to realtec high def audio , i have my volume at 50%

  xboxsupportnumber 01:04 09 May 2018

Yes my friend suggestions it really works go to Xbox support number

its Helpful.

  alanrwood 07:42 09 May 2018

Last post is Spam. FE advised

  ethanscott 10:00 09 May 2018

It can be a number of things. 1. It can be a defective headphone jack or a defective headphone. This can be easily verified by trying it on another device. And I am pretty sure you would have known if your earphones were defective. 2. An audio driver in missing on your laptop. If you are an expert you would know how to fix this. I don't know the in-depth details of how to troubleshoot this problem. I would advise that you take your laptop to an authorized service centre. 3. The audio jack of the laptop is faulty. Again a manufacturing defect. Advice: Go to a service centre.

  ethanscott 10:02 09 May 2018

Troubleshooting guide for the second step just in case you are planning to attempt that on your own: click here

  wee eddie 13:36 09 May 2018

If it doesn't fit correctly. It is the wrong plug. Your laptop is probably designed to use a combination headphone/microphone plug. That is normal

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