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Payment methods seem a bit iffy as well and only an e-mail address to contact them.
compumac I have been using Prey for about 18 months fortunately not in anger.
If you go to the site after downloading and setting up there is a report which gives you the status.Look here at FAQ,s. Sorry I cannot be more positive until someone steals my laptop.
i have been using LocateMyLaptop.com for few months now. the service itself is cheap (even the premium one on a month to month is only $3 month) and reliable. works like a charm. i think of it as a cheap insurance. what would be nice is to have an online backup/restore in case of theft.
hope this helps.