caro99 22:14 06 Apr 2006

'hacktool.keygen.151552' is on my pc. Norton says I should remove this manually. How do I do this?

  VoG II 22:15 06 Apr 2006

Download Ewido Anti-Malware trial version click here

When installing, under 'Additional Options' untick 'Install background guard' and 'Install scan via context menu'.

Launch Ewido by double clicking the icon on your desktop. The program will now go to the main screen. You will need to update Ewido to the latest definition files. On the left hand side of the main screen click update then click on Start Update.

Then select 'Settings'. Under the bottom section 'What to Scan?' make sure 'Scan every file' is ticked. Select 'OK' and you will return to scanning options. Click on Complete System Scan and the scan will begin. This scan can take quite a while to run.

While the scan is in progress, you will be prompted to clean the first infected file it finds. Choose 'Clean' (or 'Delete' if 'Clean' is not an option). Then put a tick next to 'Perform action on all infections'. Doing this enables the scan to proceed automatically until its completion. Click OK.

  Totally-braindead 22:15 06 Apr 2006
  VoG II 22:19 06 Apr 2006
  Totally-braindead 22:49 06 Apr 2006

Beat you to the second one VoG™, thats a first.

  caro99 12:20 07 Apr 2006

I followed your suggestion of using Ewido anti-Malware free trial to remove Hacktool.keygen.152552. It proved unable to perform a removal and the hacktool remains, sadly.

  Totally-braindead 12:35 07 Apr 2006

Have you tried the manual removal instructions from Symantec?

  caro99 10:25 08 Apr 2006

Ewido Anti-Malware cannot remove Hacktool.keygen.151552. I've e-mailed Norton.

  SANTOS7 11:52 08 Apr 2006

Determine the directory-path to the file in question. It should be listed as
part of the summary of the 'found file' on Norton's scan screen.

Click "Run" and type in the directory-path (but NOT the file name!) in
question. That should bring up the folder with the 'un-deletable' file in
it, and when you click on the file and send it to the Recycle Bin, delete.........

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