I signed up for "FREE" modem/set up package (advertised on-line as £19.95/mnth, actually costing £27.95). Gio's definition of "free" is not the normal one. Thier explanation basically suggested that the extra £8/mnth was to spread the cost. I am trying to extract myself from this isp. There is NO newsgroup access, NO webspace access, only 1 email address, email seems to be unreliable, and you cannot contact them except by paying 75p/min on theirn help line, which isn't all that reliable either!