Firstly i am not the best with computers so the basic steps would be best.
I have just restored my Fujitsu life book A series to factory settings as it wasn't running slow. Having completed this process successfully, when restarting the laptop it asks for a username/ password it also allows a second option of email/ password.
I can not get past this and as I highlighted before my knowledge with computers is very low- so this could be a quick fix.
I have tried to activate safe mode with restarting the laptop and tapping F8 however, no afffect.
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