I reported that Correct Connect kept failing and cutting me off. The helpline ran a diagnostic check and prommised that someone would call ASAP and arrange to visit me. Three hours later an engineer rang and arranged to call next day. All is now well. THAT'S WHAT I CALL SERVICE>
I think that it depends where you live. Remember that NTL is a franchise set up, with different set ups in each area. There is I understand one controlling head office, but each area is run separately. I will stand correcting on this if I am wrong.
I must admit that occasionally the connection goes down, and a red cross appears on top of the Correct Connect icon.The Correct Connect repair facility usually puts thing right. If Correct Connect is uninstalled what happens if the connection then goes down, how do you repair it without Correct Connect.