Firefox 3 crash after installation

  Billawa 14:37 06 Jul 2008

I have been using Firefox for some time now and have tried downloading the latest versuion. The download competes. On clicking launch FF a check is made for compatability of my add ons - no problem at this point. Clicking "launch FF" I get the "Mozilla Crash Report" stating "FF had a problem and crashed. We'll try to restore your tabs and windows when it restarts". I sent a report to Mozilla from this screen. Clicking "Restart FF" I get the Crash screen again. This has happened on three separate attempts to download and run FF3.

I run windows XP Home SP3. Any thoughts as to what the cause of the crash is and how to get around it?

  sezchwarn 10:58 07 Jul 2008

Try going to Firefox safe mode after installing it, from the start menu. Once its loaded up, click every check box, then OK. Close it down and re- try starting normal mode...Worked for me.

  Billawa 11:32 07 Jul 2008

Thanks to Marg7 I now have FF3 successfully installed. Thanks too for the suggesetion from Sechwarn

  funbubble 13:46 09 Feb 2009

Grabbed the crash info..

Add-ons: {34274bf4-1d97-a289-e984-17e546307e4f}:,{3f963a5b-e555-4543-90e2-c3908898db71}:8.0,{1d5287d1-8a92-0001-1f31-1cec198018d8}:2.0.20080718,{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}:,{c50ca3c4-5656-43c2-a061-13e717f73fc8}:1.6.1,{DB2EA31C-58F5-48b7-8D60-CB0739257904}:0.18,{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}:6.0.01,{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}:6.0.10,[email protected]:1.0,{8f8fe09b-0bd3-4470-bc1b-8cad42b8203a}:0.14,{c45c406e-ab73-11d8-be73-000a95be3b12}:1.1.6,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.5
BuildID: 2008120122
CrashTime: 1234186733
InstallTime: 1229936235
ProductName: Firefox
SecondsSinceLastCrash: 5155
StartupTime: 1234186609
Theme: classic/1.0
URL: click here=
UserID: a0e9ec28-ec22-40d4-ae49-82d02f93730d
Vendor: Mozilla
Version: 3.0.5

This report also contains technical information about the state of the application when it crashed.


This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Best Amazon Echo: What’s the best Alexa speaker?

Kano Computer Kit Complete review: A fun DIY 'laptop' that teaches kids to code

Best pro photo editors for Mac 2018

TV & streaming : comment regarder les Jeux olympiques d’hiver 2018 ?