This is the way I get all my pics of video a digital camera. Do not try to download into a program it is more trouble than it's worth. Open Windows Explorer and connect camera, and switch it on. it will then show at the bottom as a removable drive or drives, or as a camera icon. open the camera by clicking on it till you see the pics, now right click and drag them to a folder that you use. you can then open your program and brows to the folder for your pics.