I bought a genuine student copy of microsoft Office from a microsoft approved online retailer. On their website it says they don't help with installation problems and you have to contact micrsoft directly. The installation disc has a flaw on it, when I click on install my new notebook crashes with a blue screen. There is no documentation with the discs just the product key. I have e-mailed the vendor twice and also left a phone message but have had no response. Do I contact my credit card company to suspend payment or do I try and find a number to contact Microsoft on? Any advice would really be appreciated! Thanks :)
Thanks all I'll contact microsoft directly and also report the company- ironically I was going to arrange for my daughter's school to link their website to the vendors as it specialises in student software. I agree with stuartli but I can't make contact with them if they don't want me to!! perhaps they are superbusy and will get back to me!
MAJ- there is a flaw on the installation disc, rather like a nylon hair, that is inside the surface of the disc (possibly scratched i can't tell).I can't try it on a different PC as you only get two installations and that's it. Why else would the notebook crash so spectacularly every time I've tried to install it?
Phone Support Wait Time: Will Vary Hours of Operation (see bottom of this page) 90-day no-charge support begins on the following dates: From the date you place your first support request. For Windows Vista, from the date you activate the product.
Phone them on that number, they can't charge you if you don't give them your card details.