Does anyone know how to get past the click here to actually escalate a broadband problem in the UK.
The helpdesk staff will not pass you through to a test desk for an engineer to actually look at a problem.
I am pretty sure a download speed of up to 8 MB should be more than 192 KB with the upload speed fairly good at 392 KB.
I have pinged the BT site and do not get any response, and on other Forums complaints that Speedtester.bt.com are rife.
The PC in question runs XP Home through a Netgear router with ethernet connection and did a one time run at 1.2 MB - I asked the Sales at BT for an 8MB upgrade and they told me I was already connected since last June. Here's hoping that someone knows a way to go. The distance to the main exchange is under 3 miles radially so shouldn't be a problem.The line is a U/G feed onto a Main Line Jack about two feet from the router.
Neighbours do not have a problem, I am sure it is my line connection.
Have you ever tried to ring BT with a broadband problem - they insist you use the web site speedtester.bt.com three times, but the site is unable to be reached!!!!!!!!!!!!! Wont even ping! At present I am at a loss for the sake of a phone number to actually speak to someone. Anyone now a way of escalating this? Thanks for reading this problem.