Hi, I have an 750 Gb Maxtor one touch external HDD. Its drops connection to the PC after about 6 mins and does not reconnect. If I leave the drive for about 30 mins it will then connect again for approx. 6 mins but then drops out again. I've taken it out of its casing and connected it directly to the PC via a USB 2 connection. It does exactly the same (this rules out casing or cable being a problem, as its connected to USB 2 it also rules out the dropping and reconnecting problem of USB 3). Once it drops it is not seen by any Disk management systems, for all intents and purposes its not there. The HDD does not seem to over heat (which is what I originally suspected as it drops off at more less the same time), I put a fan on it to keep cool but it was just the same.I just want to be able to get all the data off and the I'll dump. Any ideas on how I can keep it connected for more than 6 mins. Thanks Al
We are looking at a Drive that was designed to work with Windows XP and '98se. Very long in the tooth and you may need to find suitable Drivers as, although it is "Plug & Play", that was close to 20 years ago.
If Windows 10 try Settings - System - Power and sleep then Additional power settings. Select Change power settings in your plan then Change advanced power settings. Scroll down to USB settings - USB selective suspend settings and disable. Might work.
Thanks for these suggestions, unfortunately the power setting change made no difference. I've emailed Seagate to see if I can get hold of the fix mentioned. I'll let you know how I get on. Thanks again.
I managed to get hold of the firmware update from another source. Unfortunately I cant keep the drive going long enough to apply it. I'm going to try a PCB from an old 750 drive I have, after that I'm afraid all I can do copy whatever I can given the time restriction then bin the thing. Thanks for your help.... Al
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