External hard drive

  alfieb 22:04 04 Mar 2010

My external hard drive dropped onto the floor recently and now, when I turn it on, it clicks a few times then powers down. Now, no smart alec replies like "You didn't want to do that!!" I KNOW that and I'm totally gutted as I have music, video & pictures stored on it.

Is there anything that can be done to retrieve all my files or is it a case of get a new one and "Don't do it again " ?

Can anyone help me??

Anxious of Liverpool :-(

  northumbria61 22:11 04 Mar 2010

Unfortunately, this probably means the read/write heads were jarred and can no longer function properly. That's usually fixable, but it's a very expensive fix because the parts are inside the hard drive and the data surfaces are very delicate... Most people are better off simply replacing the hard drive unless the data is absolutely vital.

  northumbria61 22:13 04 Mar 2010

What about your Warranty - is it still valid?

  Technotiger 22:15 04 Mar 2010

Desperate measures, but you could try fitting it into a USB Enclosure, then use this super little direct download to retrieve your pics, it might even retrieve other stuff as well, though don't hold your breath on that last comment!

click here

  DieSse 22:15 04 Mar 2010

It's very, very unlikely that anything short of a specialist service will recover data in such a case.

They tend to be very expensive, as they will dissemble the drive, take out the platters, and remount them in an identical drive or a special rig. All that has to be done in a high grade clean-room to avoid contamination.

So the important lesson is not "don't do that" as accidents can always happen (and failures).

The important lesson is backup important data - ie don't have it in only one place.

  DieSse 22:18 04 Mar 2010

"Warranty - is it still valid?"

Warranties don't cover damage caused by the user.

"you could try fitting it into a USB Enclosure"

But it won't stay powered on - so how can that help?

  Technotiger 22:29 04 Mar 2010

Hi, I did say 'Desperate measures' maybe the move will enable it to power up?? ... :-)

  northumbria61 22:41 04 Mar 2010


"Warranties don't cover damage caused by user"

I am aware of that - however - Plead ignorance - worth a try. You don't have to tell lies. The worst is that they refuse/ask you to pay for repair.

  DieSse 23:07 04 Mar 2010

"Plead ignorance - worth a try."

I'm staggered that you think it's acceptable to defraud a manufacturer in this way.

  northumbria61 23:14 04 Mar 2010

There was no intention to defraud as YOU suggest - I said plead ignorance - I also said "YOU DON'T HAVE TO TELL LIES" - meaning tell them you have accidentally knocked it over BUT that you thought it would have been able to withstand the "shock"
The manufacturer can only say NO.

Stagger on DieSse !

  john bunyan 23:15 04 Mar 2010

I had same problem. Luckily I do a weekly clone on a slave drive as well as images on the external one. I therefore have 3 copies - one on Primary, one on slave and one on external. Luckily my external one , although it was clicking, could still be read so I copied the contents to a new one before it died. I have a good local shop who is good at this sort of thing (about £45)

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