I have asked the questions you all put plus supplementary ones[such as press CTRL/P]
The answer is to those is No result to all of them.
As he states that other print order are normal I am beginning to suspect that it is Excel itself- I have asked him to tell me/us in what form it is.[part of MS Works or Office, and does he have disk for the same.
If he does that answer would be to reinstall.
If 'Built in' as part
of of his particular package with no disc, what would the next move be?