Epson XP-225 scanner not recognised by laptop.

  KelvinJenkins 12:02 06 Feb 2015

I just bought an Epson all-in-one printer scanner XP-225. After a few problems I have the printer working, but when I try to use the scanner via USB cable from my Toshiba laptop I just get a popup box saying "Cannot communicate with the scanner. Make sure the scanner is on, correctly setup and connected with no errors indicated". As far as I am aware all those conditions are met and are ok. I have tried using a different USB cable, and using different USB ports.

  pdqwill 14:42 14 Mar 2015

All the sellers say its so easy to set up. On mine the wifi refuses to set up, and as for connecting via usb cables-printer recognition is the problem. Be thankful, at least you got it to print. God knows when I'll get my head round this problem

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