epson stylus c42 problem

  Newuser1280 19:37 10 Nov 2007

My Stylus c42 which is a few years old and working perfectly. I've just tried to print a document and the printer status is telling me something is nearing a service date and I should contact the manufacturer. And it refuses to print the document. Seems to me to be a money-making exercise by Epson as it was working perfectly 5 mins ago. Any ideas for by-passing this and getting it working again?

  Totally-braindead 19:39 10 Nov 2007

Sound like the print pads are full. Try resetting it with this program first click here

  spuds 20:06 10 Nov 2007

If the pads are full, then it is fairly easy to remove and cleans these yourself, instead of paying an Epson service agent £30.00 + for doing this.

All that is required: A little patience, screwdriver, gloves for ink spill protection, and tepid water, plus time or slight heat source to dry out the pads.

Try the link above first, then follow the instructions and see if this corrects the problem, before delving deeper.

  Newuser1280 20:35 10 Nov 2007

Thanks to Braindead and spud - have downloaded the utility (from russia it seems)and it is asking me if I have emptied the ink pads. where do I find these Spud, and what do they look like?

  Fruit Bat /\0/\ 21:17 10 Nov 2007

1. Unplug the power and USB cables from the printer. Pry open the C42UX printer, careful not to break anything. Use a flat blade screwdriver to pry it apart; there are two-three tabs at the back and two at the front. Gently push them in, and then using a bit of force pry apart the cover.

2. Next remove the two (2) waste ink pads. They are located at the back on the left hand side. I used the flat blade screwdriver to lift up the ink pads (they were soaked). Please use rubber gloves as it gets very messy.

3. Next wash them with just plain hot water until they are white again. I just let the hot water run on them (the pads are about three inches long).

4. Once washed dry them using a hair drier. (you could place it the sun for a few hours or on top of your heater or maybe in a heated oven; (make sure you do not set it on fire with too much heat).

5. Once dried place the pads back in the ink waste bin at the back of the printer.

6. Closed the printer cover and put back all the pieces and plug in the USB & power cable and turned it on. (Yes the lights are still flashing).

7. Go to this link and download this software: click here

8. Install the software and run it.

9. Select your printer and model number ( It only says C40 there is no UX, choose it anyway). It will ask if you replaced with new pads; say “YES”. Then close the window.

10. Now right click on the SSC service utility, it looks like a printer icon near your clock in the task bar.

11. Then click on reset counters. You can do all other stuff with this utility too.

12. Turn off the printer power and then turn it on again. If necessary un-plug the power cord from the back of the printer, wait 20 seconds. Plug it back in.

  Newuser1280 10:11 12 Nov 2007

Thanks for the help - all sorted. Apart from the stilted English in the utility program it seems to be quite flexible. I like the fact that I can clean a single print head when it needs doing, instead of having to clean all of them and wasting ink when I don't need to.

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