jbaker65 click here and eter your details to see if anything is applicable to your setup.
Sorry you've had a problem jack but mine installed first time without problems and there is a definite improvement. The way I dealt with a 'paper jam' in the past, where there was no jam, was to do the following.
Go into Control Panel - Printers and Faxes. Right click on the icon and choose delete.
Switch computer off and disconnect printer from tower.
Switch printer on and wait for all activity to cease. Press maintenance button wait for activity to stop then switch off.
Reboot computer. Reconnect printer and switch it on. New hardware will be found and it should install the drivers.