Epson DX4400 scanner driver problem with Vista

  Flankforward 18:54 20 Jan 2010
Locked

I can use my scanner perfectly with my XP netbook. But when I run the setup programme for the driver on my Vista laptop, it immediately opens the uninstall programme for Norton antivirus! The printer works fine.

Any thoughts?

John

  Flankforward 16:52 22 Jan 2010

Yes, I had tried disabling Norton. What happens is that the driver seems to install, but I get a message saying "Epson scan cannot be started". I've also tried downloading the productivity suite programme, but it doesn't help.
I've also found a file called BDSCANONLINE Control that is reported as damaged. Dunno what it means.

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