epson 830u printer problem

  bbmf474 07:45 28 Oct 2004

I have had the printer for some time with no probs
First the printer refused to take up paperwhen printting, now the ink/paper out light is on all the time accompanied by a message: communication problem please restart. Have done sowith no difference
I also tried epson online diagnosis but the printer could not be found. (830U is supported by this mehtod) The ink level are greyed out.
Any ideas please?

  jack 08:40 28 Oct 2004

Several things come to mind.
Driver - Delete the print set up in the Printer/Faxes section and re install the printer software, after a re start.
When doing this check the instruction, whether the printer should/should not be connected at this time - this is a variable from model to model.
Cable, is the a parrelel or USB model, either way the cable could have become defective.
It seems essentialy the computer is no longer talking to the printer.
Ie Will the printer produce a self generated test page?

  bbmf474 09:14 28 Oct 2004

Thanks Jack
the cable is usb and I have tried a spare with the same result. I doubt whether it wiil print a test page and I tend to think that the PC and print are talking to each other.
Any solutions?

  bbmf474 09:16 28 Oct 2004

sorry I should have said ARE NOT TALKING TO EACH OTHER!!!

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