hi thanks guys for your help , sorry could have put more info on here. for 3 days now email error code comes up.have uninstalled avg virus still error, deleted email account and uninstalled /reinstalled windows live mail and done system restore. i have had my account since ntlworld without any problems. i have also gone to properties in mail and it is set to clear text authentication, tried to ring virgin and bloody hell they even give you a choice of music to listen to while you dont get through, any more help please sick at looking on google getting the same answers but no resolution thanks all for your help Eddie
thanks guys for your help finally got through to virgin they are upgrading their email and have also changed their port numbers from 110 recieving to 995 and from 25 sending to 465 but my problem turned out to be my router, all i had to do was reset it, took him an hour to find out the problem thanks again
hi yes i am sending and recieving ok now, go into your properties where your port numbers are and slide the time out to 5 mins and if you go onto virgin media help page and email help page there is a full page on setting up the emails, hope this helps Eddie
To be fair Virgin Media has sent out numerous emails listing the changes and how to fix the setup or even use their supplied automatic tool. I guess that people don't bother reading their emails properly.