Email conundrum

  Graham. 15:54 17 Aug 2007

A friend has just switched to TalkTalk broadband. Something strange is happening with her email service.

She can send mail to me, but when I reply it comes back "Unknown address error 550-'Unknown user' "

If I send new mail to the address, it gets through.

Both addresses are the same. Wots up?

  Stuartli 16:04 17 Aug 2007

You probably not altered your Reply message panel to your own e-mail address from the From: drop down menu.

  Graham. 16:08 17 Aug 2007

No, it is returned showing friends correct address.

  Stuartli 16:18 17 Aug 2007

No, I mean your e-mail address in the From: form line.

  Stuartli 16:20 17 Aug 2007

I have several e-mail addresses. If I Reply to an e-mail sent to other than my Default e-mail address (which is TalkTalk) and leave another e-mail address in the From: box in error, it's bounced back immediately.

I have to change it to my TT e-mail address.

  Graham. 16:25 17 Aug 2007

Got you. I'll check.

  Graham. 17:34 17 Aug 2007

The message was received and reply sent using the same default address.

The new mail was also sent from the default address.

This is an on-going situation, not a one-off.

I will ask her to try with other contacts to see what happens.

  Stuartli 18:34 17 Aug 2007


Could be worth your friend rechecking her e-mail (OE) configuration:

click here

  Stuartli 18:36 17 Aug 2007

Also see:

click here

  Graham. 19:31 17 Aug 2007

I will check those links. She has just replied to one I sent. I replied to that, and it bounced with the same error 550.

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