E- mail delays

  GroupFC 13:08 14 Oct 2003

I would like some advice regarding e-mail.

My ISP is Supanet (PAYG) and just lately I have been experiencing quite a time lag between messages being sent and received by me. For example, a message sent on Saturday 11th at 16.54 was received on Monday 13th at 22.39 and another message was sent on Sunday 12th at 18.10 was received on Tuesday 14th at 8.19! (at this rate it?ll be quicker to use snail mail!).

Another message was sent to me on Sunday 12th at 19.31 and still hasn?t arrived (I know this because I have been copied in on a reply from another reciepient of the original message, which was sent at 10.04 (French time) and arrived at 9.05 (UK time)!).

Do others experience such delays? Is there anything I can do about it? Is it time to change either my ISP or to sign up for a different package?

As always any advice or comments will be very much appreciated.

  johnnyrocker 13:53 14 Oct 2003

you could go to click here input your e mail address and password and check the mailbox on your isp server if it takes longer to get to you from when you see it on the server contact your isp.



  GroupFC 14:01 14 Oct 2003

Thanks for that but I don't think that that is the problem. I can go to Supanets own webmail and see the messages there. It just seems that some messages just get bottlenecked in the servers and take for ever to be delivered!

  dth 16:05 14 Oct 2003

Usually you would expect an email to arrive within 5 minutes of being sent. There will always be the odd time when there is an unaviodable delay (for example our works email through Demon was delayed by 3 days last week due to a server problem).

  GroupFC 16:19 14 Oct 2003

I have spoken to Supanet on their helpline (at £1 per minute, it was a very quick call!) and apparently they have a backlog of e-mails due to problems relating to putting on a spam filter then deciding it wasn't working and so taking it off again!

They said it should be back to normal by the end of the week, here's hoping!

  GroupFC 17:20 19 Oct 2003

As a follow up to the above, the message which was sent on Sunday 12th at 19:31 was finally delivered on Saturday 18th at 10:44!! This really must be something of a record and it definitely would have been quicker using ?snail mail?.

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