DVD/CD drive problems

  anthony_guy 14:48 17 Feb 2012

My brother recently, thinking he knew it all, decided to clear some memory in the home desk top. While doing the clean out he deleted the drive that allows us to play CD's and DVD's on the desk top.

I was wondering is there anyone out there who can help me re-install this drive(s). It is a dell dimension E520 with windows vista.

Thank you for any advice you can think of,


  anthony_guy 15:29 17 Feb 2012

just an update, I was looking into my control panel and it says the CD/DVD drive is working OK. When I put in the CD it starts to load up and I can hear it start to spin. But then it makes a few clicking sounds and stops, it doesn't play on any software like windows player or apple, and if I open windows player it will start and play about two seconds then stop/freeze.

I'm so confused, Help!!

  Fruit Bat /\0/\ 15:40 17 Feb 2012

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes http://support.microsoft.com/kb/314060/ works for W7 Vista or XP http://aumha.org/downloads/cdgone.zip

or manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

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