DVD Drive wont read disks - help please

  Never again 19:24 05 Jun 2011


I have been given a sony vaio vgn fe31z laptop without a hard drive and have fitted a new driver and installed windows xp home edition from a cd I had kept from an old pc which has sincew been recycled.

Over the last few days I have installed all the windows updates up to sp3 (which was a monster job) as well as the utilities and drivers from the sony website for my model.

There are no problems in device manager and the system appears to be working ok apart from one thing - the dvdrw drive will now not read dvds or cds.

I have done a bit of research on this as it is a known issue with xp, but have not been able to solve it. I have done the folowing;

tried to find the other drivers unsucessfully

tried to apply a fix which involves editing the registry but the upper values and lower values are not there. http://www.tomshardware.co.uk/forum/page-2425501450.html

Run microsoft fixit - which doesn't.

Uninstalled and reinstalled it.

I have run out of ideas and am now tearing my hair out.

I know the drive works as I used it to install windows but since that I have installed hundreds of updates from windows updates, so I don't know when it stopped reading disks.

Windows tells me it is a Matshika dvd ram uj-850s but it states on the drive that its a panasonic uj-850.

Your help would be most appreciated

  chub_tor 20:14 05 Jun 2011

When you used the drive for installing XP I bet it was from a CD and not a DVD. Some drives have separate lasers for the CD and DVD operation and it may well be that the DVD section is not working. Check again with both a CD and a DVD, I know you said that it is not reading CD's but it is worth another try. Probably a new drive is needed.

From this link it seems that your DVD drive is dual layer.

  Fruit Bat /\0/\ 22:04 05 Jun 2011

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes http://support.microsoft.com/kb/314060/ works for vista or XP http://aumha.org/downloads/cdgone.zip

or manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

  Fruit Bat /\0/\ 22:05 05 Jun 2011

If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

  Never again 22:26 05 Jun 2011

Thanks for your replies.

The issue is not with the disk as it wont read anything - not even the xp installation disk, although they will read on my own laptop.

The regstry fix download does not work either - I had been trying that earlier but there were no upper or lowerfilter folder or values in that key.

I have administrator privilages.

The only thing which has changed is the installation of xp - the drive worked 2 days ago to install xp.

That's why I'm tearing my hair out ;0(

  Never again 22:42 05 Jun 2011

It recognises cdrs with data on as blank cdrs?

I tried the other versions of the fix but they did not work either?

  Fruit Bat /\0/\ 14:52 06 Jun 2011

Remove and refit the drive and retry, could just be a bad connection.

Could also be device conflicts

Show/Conceal Hidden Devices in Device Manager When accessing Device Manager there may be hidden devices that are not displayed. This tweak forces all devices to be displayed.

[Start] [Run] [Regedit] Registry Key: HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment Data Type: REGSZ [String Value] // Value Name: DEVMGRSHOWNONPRESENTDEVICES Modify/Create the Value Name [DEVMGRSHOWNONPRESENT_DEVICES] according to the Value Data listed below. Value Data: [1 = Show Devices / 0 = Hide Devices]

Exit Registry and Reboot

Uninstall all optical devices in Device manager

Reboot let windows find and reinstall the drive - see what happens

  Never again 15:45 07 Jun 2011

Thanks Fruit Bat /\0/\

I'll try that another time, as whilst I was awaiting further replies I swapped it with another laptop DVDRW drive, which was recognised by xp.

It's ironic that the sony laptop was fitted with a panasonic drive which it couldn't recognise and an old packard bell my friend has for spares was fitted with a sony DVDRW drive which it did recognise, although it was a bit fiddly swapping over the front fittings, etc.

The laptop is now happily reading dvds, and I have given the panasonic drive to my friend for spares.

My only problem now is an intermittent touchpad with a mind of its own. I have downloaded the drivers from the sony website but the touchpad just seems to work only when it wants to regardless of pressure or settings etc?

Thanks for all of your advice.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

iMac Pro review

Illustrator Charles Williams on how to create magazines and book covers

iMac Pro review

Les meilleures prises CPL (2018)