DVD drive not working anymore

  David2019 22:51 19 Jan 2019
Locked

MY CD/DVD drive has stopped working on my laptop. I have a Lenovo ideapad 310. It was working fine the other day, I think last Tuesday then the next day, i tried to play a DVD again and it wouldn't load up, i can put the DVD in the drive and i can hear it spinning like it normally does, but, it doesn't load up or open.

I have Lenovo PowerDVD already installed, and at first I thought it was a problem with that media player so I tried to play with VLC media, but, that didn't work.

I've read lots online and one of the advice was to go to device manager and find CD/DVD drive and uninstall, then restart.

I did that, and the advice said once it had restarted, it should reinstall it again with no problems, but, it hasn't reinstalled and I can't even see CD/DVD drive on the device manager anymore, I've even clicked show hidden devices, and it doesn't appear.

Does anyone know what's happening here, and can I fix it.

  howard64 08:59 20 Jan 2019

I would have done as you have done so far. You did not mention what operating system you are running. For your laptop look on the back and see if you can identify the screw that holds the drive in place. If you can find it take it out and carefully ease out the drive. Start the laptop and then shut it down normally. Put the drive back in and restart the laptop. If it is seen it may now work ok. If it is still not seen it could be that the drive has died. You should be able to obtain a replacement drive fairly cheaply.

  Fruit Bat /\0/\ 11:51 20 Jan 2019

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

click here XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes click here works for W7 Vista or XP click here manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

Download or

  lotvic 14:53 20 Jan 2019

MJS WARLORD, it's best to put a link to your source when you quote (or copy and paste) info taken from another website (instead of initially presenting it as your own work).

  Fruit Bat /\0/\ 17:56 20 Jan 2019

Think I've been posting this same advice for nearly 20 yrs :0)

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Huawei Mate 30 Pro Review: Hands-on

Fred Deakin on creating the artwork for his sci-fi rock opera The Lasters

Best iOS 13 features: What does iOS 13 do

Les meilleures enceintes connectées avec écran tactile (2019)