DVD drive not working anymore

  David2019 22:51 19 Jan 2019

MY CD/DVD drive has stopped working on my laptop. I have a Lenovo ideapad 310. It was working fine the other day, I think last Tuesday then the next day, i tried to play a DVD again and it wouldn't load up, i can put the DVD in the drive and i can hear it spinning like it normally does, but, it doesn't load up or open.

I have Lenovo PowerDVD already installed, and at first I thought it was a problem with that media player so I tried to play with VLC media, but, that didn't work.

I've read lots online and one of the advice was to go to device manager and find CD/DVD drive and uninstall, then restart.

I did that, and the advice said once it had restarted, it should reinstall it again with no problems, but, it hasn't reinstalled and I can't even see CD/DVD drive on the device manager anymore, I've even clicked show hidden devices, and it doesn't appear.

Does anyone know what's happening here, and can I fix it.

  howard64 08:59 20 Jan 2019

I would have done as you have done so far. You did not mention what operating system you are running. For your laptop look on the back and see if you can identify the screw that holds the drive in place. If you can find it take it out and carefully ease out the drive. Start the laptop and then shut it down normally. Put the drive back in and restart the laptop. If it is seen it may now work ok. If it is still not seen it could be that the drive has died. You should be able to obtain a replacement drive fairly cheaply.

  MJS WARLORD 11:41 20 Jan 2019

Do you mean that when you open "this pc" ( windows 10 ) or where ever your hard drives are listed you do NOT see the drive , its usually e drive.

In the days when I used Norton 360 my cd/dvd drive (e would disappear after a version update.

DISCLAIMER.... This is how to fix it but it is up to you to decide if you are confident enough to do it , the final choice is yours !

HOW TO RESTORE A MISSING DRIVE The following solution to your problem involves editing the registry so if you are not confident enough to do this, get somebody to do it for you. Sometimes when you uninstall Norton antivirus software or some other programs weird things happen such as the dvd/cd drive in "my computer" is no longer visible so you will be unable to install anymore software. This is how to solve the problem. Note each line means you are opening another folder. Type regedit into the search box at the bottom left of your desktop. Click on HKEYLOCALMACHINE CurrentControlSet
Set Control Class You will now see a massive list of folders, you need to find the following one. 4D36E965-E325-11CE-BFC1-08002BE10318 Click on it to open it and another panel will appear on the right side of the screen. You should see upper filters, lower filters or both in a list. Right click on them to delete them, close the whole page and do a restart. After doing a restart click on "my computer" and your dvd/cd drive should be listed. Turn up the sound and see if you can hear a bass note type sound. If you can, click on control panel and open device manager. You will see some yellow triangles at the side of some items, right click on them and click uninstall. When you do a restart they will reload themselves and work properly.

  Fruit Bat /\0/\ 11:51 20 Jan 2019

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

click here XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes click here works for W7 Vista or XP click here manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

Download or

  MJS WARLORD 12:17 20 Jan 2019

hi fruitbat had you noticed my hkey address is the same as yours , I put the disclaimer on because on toms hardware forum I have seen lots of arguments from people claiming to have been given incorrect advice.

  lotvic 14:53 20 Jan 2019

MJS WARLORD, it's best to put a link to your source when you quote (or copy and paste) info taken from another website (instead of initially presenting it as your own work).

  MJS WARLORD 15:04 20 Jan 2019

hi lotvic I did not say it was my work I just knew the answer but maybe in future I will save links instead of converting answers to word ready to copy and paste here , at the end of the day its still up to an individual to decide if they want to follow what advice is given , that's why I always drop in a disclaimer then nobody can blame me if it goes wrong.

  Fruit Bat /\0/\ 17:56 20 Jan 2019

Think I've been posting this same advice for nearly 20 yrs :0)

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