Dr Watson Postmortem Debugger v SP2

  fpg 22:33 13 Apr 2005
Locked

One week trying to sort out a friend's blighted PC.
The AVG 6 will be AVG7 when the crashes caused by Dr Watson Postmortem Debugger (virus?) are sorted. But the priority is to remove the conflict with SP2. (PC seems OK without SP2)

The Hijack log is -

Help - cut & paste is not working - have not done this before. Log file is in Word.doc and also .txt. How?

  VoG II 22:47 13 Apr 2005

Post it in chunks.

  fpg 23:00 13 Apr 2005

Logfile of HijackThis v1.99.1
Scan saved at 21:18:34, on 13/04/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\DOCUME~1\ADMINI~1.MJT\LOCALS~1\Temp\Temporary Directory 4 for hijackthis 0405.zip\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\xbqgu.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\xbqgu.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\xbqgu.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = click here
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\xbqgu.dll/sp.html#28129
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {E3713D32-4404-118A-8F1C-4EDBD1BFEE70} - C:\WINDOWS\msfn32.dll
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ipzk.exe] C:\WINDOWS\system32\ipzk.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.05p.com
O15 - Trusted Zone: *.scoobidoo.com
O15 - Trusted Zone: *.searchmiracle.com
O15 - Trusted Zone: *.05p.com (HKLM)
O15 - Trusted Zone: *.scoobidoo.com (HKLM)
O15 - Trusted Zone: *.searchmiracle.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: 206.161.124.130 (HKLM)
O15 - ProtocolDefaults: 'http' protocol is in Trusted Zone, should be Internet Zone
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_01) -
O16 - DPF: {CAFEEFAC-0014-0001-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_01) -
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG6 Service (AvgServ) - GRISOFT s.r.o - C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
O23 - Service: Workstation NetLogon Service (?_%AFå___¤À¨) - Unknown owner - C:\WINDOWS\ipfn.exe

Should there be more?

  VoG II 23:02 13 Apr 2005

probably - is there more at the end of the log?

  woodchip 23:08 13 Apr 2005

You need to put space between each line so it's easier to understand it

  fpg 23:16 13 Apr 2005

I agree it looks a mess. Will try to find the rest

  woodchip 23:25 13 Apr 2005

The first is about blank R1 click here

BHO: (no name) - {E3713D32-4404-118A-8F1C-4EDBD1BFEE70} this is a file sharing problem

  fpg 23:52 13 Apr 2005

Logfile of HijackThis v1.99.1
Scan saved at 23:29:13, on 13/04/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\DOCUME~1\ADMINI~1.MJT\LOCALS~1\Temp\Temporary Directory 6 for hijackthis 0405.zip\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\xbqgu.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\xbqgu.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\xbqgu.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = click here
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\xbqgu.dll/sp.html#28129
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {E3713D32-4404-118A-8F1C-4EDBD1BFEE70} - C:\WINDOWS\msfn32.dll
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ipzk.exe] C:\WINDOWS\system32\ipzk.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: *.05p.com
O15 - Trusted Zone: *.scoobidoo.com
O15 - Trusted Zone: *.searchmiracle.com
O15 - Trusted Zone: *.05p.com (HKLM)
O15 - Trusted Zone: *.scoobidoo.com (HKLM)
O15 - Trusted Zone: *.searchmiracle.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: 206.161.124.130 (HKLM)
O15 - ProtocolDefaults: 'http' protocol is in Trusted Zone, should be Internet Zone
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_01) -
O16 - DPF: {CAFEEFAC-0014-0001-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_01) -
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG6 Service (AvgServ) - GRISOFT s.r.o - C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
O23 - Service: Workstation NetLogon Service (?%AF夶À¨) - Unknown owner - C:\WINDOWS\ipfn.exe

Many thanks for support - sleep well 11.50pm

  fpg 13:00 14 Apr 2005

To avoid another week wandering around the Net for a definitive way to eradicate the Dr Watson Postmortem Debugger problem I am now considring removing the Win XP Pro O/s and reinstalling it. I know this also means reinstalling other applications but I do need a CLEAN machine.

Are there any tips about removung Win XP that c/be helpful?

  Nellie2 21:21 14 Apr 2005

was that log done in safe mode?? It looks like it was... if so then we may not get all the bad files but we will have a go.. this is quite and involved fix and I will post it in two parts.

The very first thing you need to do is unzip hijackthis into a folder of it's own, you are running it from a temporary directory at the minute and backups could be lost if you fix from there.

First of all I need you to download some programs for use later.

Download this file click here and unzip it to your desktop

Download About:Buster from click here. Once it is downloaded extract it to c:\aboutbuster and check for updates. Do NOT use it yet

Download CWShredder from click here, install it, check for updates but again, don't use it yet.

Download Deldomains.inf from click here and unzip it to your desktop, we will use this later on too.

Then, Download Ad-aware Second Edition click here and install it. If you already have Ad-aware Second Edition skip to the next step.

Open adaware and Click the "Check for updates now" line on the main screen. CLick the "Connect" button on the webupdate screen.

If an update is available download it and install it. Click the "Finish" button to go back to the main screen.

Click on the "Settings" button (gear symbol in the upper right corner of the main status screen) in the quick launch toolbar to open the General settings screen. Check the "Automatically quarantine objects prior to removal" setting and then click "Proceed" to save your changes

Click the "Scan now" button in the main menu on the left side of the main status screen or use the "Start" button in lower right corner. This will open the Preparing System Scan screen. Please deselect "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat. Then select "Use custom scanning options" and click "CUstomize". This will open the "Scan Settings Page. Make sure all of the following are On with a "green" checkmark:

Scan within archives

Scan active processes

Scan Registry

Deep-scan Registry

Scan my IE Favorites for banned URLs

Scan my Hosts File

Then click on the "Tweak" Button to open up the tweak settings.

Open up the Scanning Engine section and make sure all of the following are On with a "green" checkmark:

Scan registry for all users instead of current user only

Make sure the following is unchecked with a "red" X:

Unload recognized processes & modules during scan.

Open up the Cleaning Engine section and make sure all of the following are On with a "green" checkmark:

Always try to unload modules before deletion.
During Removal, unload Explorer and IE if necessary.
Let Windows remove files in use at next reboot.

Click the "Proceed" button to save settings.

Don't scan yet. We will do it in safe mode.

Ensure hidden files and folders are set to show

Click Start.

Open My Computer.

Select the Tools menu and click Folder Options.

Select the View Tab.

Under the Hidden files and folders heading select Show hidden files and folders.

Uncheck the Hide protected operating system files (recommended) option.

Click Yes to confirm.

Click OK.

You may want to print these instructions or save them to word pad as you will need to carry out the rest of the instructions in safe mode and be disconnected from the internet.

Next, go to Start->Run and type "Services.msc" (without quotes) then hit Ok

Scroll down and find the service called Workstation NetLogon Service. When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.

Please disconnect from the Internet and unplug your modem for the duration of this fix. You may want to print the rest of these instructions.

  Nellie2 21:21 14 Apr 2005

Reboot your computer into Safe Mode by tapping F8 while booting up and continue for the rest of the fix in SAFE MODE

While in safe mode, double click on the cwsserviceemove.reg file you downloaded at the beginning. Grant it permission to add the registry items.

Then Open cwshredder that you downloaded in the first step. Close all browser windows and click on the fix/next button.

Now find and delete these files, if you can't find one then don't worry.. just move on to the next one.

C:\WINDOWS\xbqgu.dll

C:\WINDOWS\msfn32.dll

C:\WINDOWS\system32\ipzk.exe

C:\WINDOWS\ipfn.exe

Now run hijackthis and click the scan button, when it has finished scanning put a check against the following and click 'fix checked'

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\xbqgu.dll/sp.html#28129

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\xbqgu.dll/sp.html#28129

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\xbqgu.dll/sp.html#28129

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\xbqgu.dll/sp.html#28129

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {E3713D32-4404-118A-8F1C-4EDBD1BFEE70} - C:\WINDOWS\msfn32.dll

O4 - HKLM\..\Run: [ipzk.exe] C:\WINDOWS\system32\ipzk.exe

O15 - Trusted Zone: *.05p.com

O15 - Trusted Zone: *.scoobidoo.com

O15 - Trusted Zone: *.searchmiracle.com

O15 - Trusted Zone: *.05p.com (HKLM)

O15 - Trusted Zone: *.scoobidoo.com (HKLM)

O15 - Trusted Zone: *.searchmiracle.com (HKLM)

O15 - Trusted IP range: 206.161.125.149

O15 - Trusted IP range: 206.161.124.130 (HKLM)

O15 - ProtocolDefaults: 'http' protocol is in Trusted Zone, should be Internet Zone

O23 - Service: Workstation NetLogon Service (?%AF夶À¨) - Unknown owner - C:\WINDOWS\ipfn.exe The following step is important as you may have several malware files in your temp directories.

Then browse to the C:\documents and settings\Your User Name (repeat for all other user names in documents and settings)\local settings\temp folder and delete all files and folders in it.

Then browse to the C:\Window\Temp folder and delete all files and folders in it.

Then in internet explore click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.

Now navigate to the c:\aboutbuster directory and double-click on aboutbuster.exe When the tool is open press the OK button, then the Start button, then the OK button, and then finally the Yes button. It will start scanning your computer for files. If it asks if you would like to do a second pass, allow it to do so. Post the log file in your next reply.

Scan with Adaware by opening it and clicking the "Next" button to start the scan.

When the scan is completed the Performing System Scan screen will change name to "Scan Complete".

Click the "Next" button to get to the Scanning Results screens where more information about the objects detected during the scan is available.

Click the Critical Objects Tab. In general all of the items listed will be bad. Be carefull with the Hosts file entries. Malware uses the hosts file to redirect you websites. However you can use the hosts file as a way to prevent malware. If the object has 127.0.0.1 in it, it should most likely not be deleted as it is protecting against unwanted sites. For more information on how to use a host file to protect yourself read click here. So in short, you may or may not want to fix the hosts file entries.

To fix all the bad critical objects do the following:

Right click on one of them to open up the selection screen. Click the "Select All" button to select all entries. In general all should be selected with the exception of the good hosts file entries.

When all are selected Click "Next" and then "OK" in the pop-up window to confirm the removal.

Now reboot, right-click on the deldomains.inf file and select 'Install'

Once it is finished your Zones should be reset.

Note, if you use SpywareBlaster and/or IE/Spyads, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE/Spyads, run the batch file and reinstall the protection.

Finally run hijackthis again and post a fresh log along with the about buster log. :)

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