Hi there, you can check your bandwidth click here. I am having problems with mine, formally Homecall now Pipex. Pipex are sorting out what Homecall could not, I’ve only been getting half of my bandwidth it seems to me that is all you are getting. Your download speed should be in the region of 240KB/ps, you may have to disable Ad-Aware if have on your computer because it's a box that pops up on the screen and it classes it as popup. Press the retest button to get a true reading. And I use a program called Throttle to boost my internet speed, it doesn't improve mine very much but it stops it dropping below a certain level.