do you use bt fibre optic broadband

  KEITH 1955 16:09 17 Nov 2018

Please only answer this thread if you were on ordinary BT broadband and have taken up the free offer of the free upgrade to fibre optic. I keep getting pestered by BT over the phone and by letter , they are offering me a free upgrade at no extra cost but I am very suspicious about it , they say NO price increase but it seems too good to be true. Have you taken them up on the free offer , how long have you been using it and have they told you yet that their will be a price increase , as I say it seems too good to be true. I have a letter stating it will be free so if they put up the price could I insist they put me back on my old contract.

  Forum Editor 17:39 17 Nov 2018

As far as I'm aware, this has been going on for over a year. BT has assured everyone that the move will be at no additional cost. It's a move by BT to try to induce customers to remain loyal.

Quite obviously there can be no guarantees about future increases, but that applies whatever service you're on.

  Smudge120 16:19 18 Nov 2018

I moved tp Bt for broadband and land line when they had a special offer including a credit card with £100 to spend. That was two years ago. Have since renewed at same price even though adverst had a special offer at a higher price. Will renew if I get the same terms again as I am getting good speeds on broadband which are enough for my needs. May change to cable when I have the front garden altered next year. I want the cable to go underground where I want it not the cabe company want to put it.

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