Disk not recognised

  ifairhurst 12:02 09 Dec 2008

when try to load a disc from my disc reader I get the message 'please insert a disc'. Is there a easy cure for this?


  Pineman100 15:20 09 Dec 2008

I presume you mean your CD/DVD drive?

Have you looked in Device Manager, to see whether the drive is reported as working properly?

  ifairhurst 16:17 09 Dec 2008

yes CD/DVD DRIVE 'e'
I'll check that out

  ifairhurst 19:27 09 Dec 2008

showing as working ok.
theres a couple of clicks when you put a disc in then nothing

  ifairhurst 18:57 10 Dec 2008


  tullie 19:29 10 Dec 2008

Have you tried going to my computer and accessing disk from there?

  jack 08:37 11 Dec 2008

Will help us to resolve the issue
Tell us about the computer- make, type age.
What type of disk is it 'not reading' or os it any disk.

The more basic information you give the more we will help to resolve the issue

  ifairhurst 10:14 11 Dec 2008

The computer is a DELL which is about 3-4 years old .
It doesn't want to read any discs

  jack 10:39 11 Dec 2008

it is a laser burn out and the unit needs replacing.
No need to contact Dell re this
The units are cheap[£20 or so from any E-tailer] and simple to replace- 4 screws three plugs.
If you decide to go that route the more info will come your way.

  ifairhurst 11:05 11 Dec 2008

ok thanks

  jack 20:27 11 Dec 2008

Getting a replacement for a laptop may be another kettle of fish

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