disk image

  [DELETED] 20:13 18 Mar 2006

Hi; we have a dell desk top at work which has a sage accounting package installed and is very important. We need to formatt the h/drive as it is very slow, we subscribe to a B.T tecnical help desk and they have tried many times unsuccesfully to sort out the problem, they recommended taking a disk image using acronis/or norton ghost, my question is will this record the problem that exists causing the slowing of the p/c ?...thankyou.

  [DELETED] 20:45 18 Mar 2006

Yes, basically, it would. The root cause is either (a) a build up of malware or (b) the middle-aged bloat that the Windows registry and directory always develops with age coupled with heavy fragmentation of the file system.

None of that will be cured by copying or imaging, but can be improved drastically with little effort and no ill effects.

1) Get yourself stuff like A², Ewido etc. and run them. click here click here

2) Get CCleaner click here and wipe out all the crap.

3) Enter Program Files and delete any old folders that relate to deleted software.

4) Defragment the disk.

  Diemmess 10:33 19 Mar 2006

Just one point of caution.

~~~~~~~~~"3) Enter Program Files and delete any old folders that relate to deleted software."~~~~~~~~~

This will make space available and needs doing, but don't delete anything which might still be needed.

If you have already uninstalled some old recognised program - fine.
If however you are not sure then leave it, because if it was part of something you do use, there will be popup errors screaming for missing files.

  [DELETED] 13:38 19 Mar 2006

Thanks for your replies, are these free downloads or is it best to purchase them ? and do you think they will speed things up ? as the tecnical help we recieved couldn't !.....thanks

  Diemmess 15:23 19 Mar 2006

You are also right in ignoring advice to make an accurate copy of a 'sick' system... with what benefit?

1)Download install and run CCleaner to make lots of space and your clutter disappear.

If you are uncertain of the efficacy of your anti virus/spyware there is good stuff available free, just be careful to pick the free versions on site. ade.h has his versions, I use AVG, Spybot, Ad-Aware and Zone Alarm but they all have devotees.

2) Download but don't install yet any defensive new programs.

3) Go offline and uninstall all the defence stuff you won't be using again.

4) Run CCleaner again to be rid of the dregs of those.

5) Run defrag to gather isolated bits from all over your HD into a sensible collection.

6) Now install all the new anti programs and be sure to reboot whenever requested.

7) Job done, back online if you wish.
Be ready for updating your new programs and constant interference from Zone Alarm, until you have taught it what to accept and what to block.

  [DELETED] 20:13 22 Mar 2006

Have tried Adaware,malware,ccleaner,registry cleaner, Defragg, norton scan, Ewido,And many many more tha ican't even remember the names of ! Still very very slow, is it time to call Dell/somebody/anybody in to save the sage accounts data from the hard drive before it is formatted ? HEEEEEEELP !!!!

  [DELETED] 20:43 22 Mar 2006

Save all data and documents externally and reformat. Call an independent IT support engineer who has experience of business support if you're in any way less than 100% confident.

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