Anybody else on here unfortunate enough to be on this service with Demon? I migrated from Nildrams 512 service to Demons 2gb service recently. I reasonably thought that my speeds would increase, how naive!!!! I contacted Demon and after being given standard unhelpfull answers or flat out denial that there was a problem in the first place I had a look around various forums. Adsl guide has a forum for every major isp in the uk, lo and behold it seems that almost everybody on this "service" has the same problem. Speeds right down as far as 100kbps downloads!! Now there are various actions being taken from e-mailing the ceo of thus (company that owns demon) to contacting every computing magazine in the uk,(forum ed has pc advisor been contacted?) just to get a straight answer! Any body else with similar experience of this joke that is demon?
alan14: Thats a new one, they never said that to me. I could live with that at least I would know what was happening. But they have gone down the line that everything with their equipment is fine. Got a phone call yesterday from office of ceo of thus saying they know their is a problem and theyre buying more "pipe" to fix it should be fixed in week or two.
I subscribe to Demon Home and also to Demon Home/Office at work and I can say the service has been excellent with optimum speeds in London. The only problem I have is in the move to an Indian call centre for the helpline which is proving not the best. Th UK help line is the best by far
Can depend on the time of day and traffic. I can get 1800 down and 240 up in the morning but sometimes it is 177 down and 233 up when the good ole USA is awake and the other 49 people are sharing the bandwidth. These figures are only the connection speed as we all know actual downloads are far slower than this.
I have had Demon Home 500 since earlier this year. I was upgraded to 2.2Mbps last month. About two weeks ago my connection went down for a day and a half. The service came back at 1.1Mbps. Have contacted their helpdesk 4 times. They deny all knowledge of a problem and blame BT. Have sent them results of "Speedtester" which shows download speeds of between 156Kbps - 957Kbps all at various times of the day. They have done nothing to help. Have looked at other broadband forums. Seems there is growing dicontent with Demon.