a friend of mine has a this laptop and some kind person has installed windows 8 on to it what she would like to do is reinstall the original O/S does anyone know how to do this with this model, I have had a look at dells website for advice and really doesn't offer any help
if we can't reinstall the o/s she is getting the error the resolution is too low and this app will not open I have checked with her over the phone and it is set at its highest does any one have any suggestions.
To check if you have a recovery partition, go to start, right click on computer, click manage. Select management. It will show you if you have a extra partition in there. if so, reboot. At the Dell screen press and hold ctrl, right after the Dell screen goes away hit F11. Select options from there.
Or try this.
Reboot, press and hold Ctrl, The Dell logo screen will appear and freeze after progress line finishes, continue to hold Ctrl then press F11. It will go into Symantec recovery.
Restart the computer and press F8 when you receive the Dell loading screen and keep holding it till it the computer beeps , then release it and you’ll find that you get into a Windows loading screen it gives you a variety of options – select the “Repair your computer” option by highlighting it using your arrow
keys and press enter.
You’ll now be asked to login to your machine, you’ll need to use the same username/password that you use to access Windows normally.
Now, instead of accessing Windows you’ll get a screen with a whole variety of options at the bottom, of that list you’ll find a hyperlink that allows you to
select “Dell Factory Restore Image” – select this and follow the on screen instructions.
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