Followin intel RAID manager giving another warning, they are coming out to fit refurbed seagate hard drives instead of the samsungs. At one & 1/2 months old I thought I'd be entitled to new parts but hey.
Will the 14gig recovery partition be put back, as in this click here one?
As for RAIDO, can I opt not to have it, the Dell India guy said I'd need to take it up the engineer?
One more question, would I be better buying new drives than taking refurbed ones?
Intel RAID thingy has thrown up that the second drive has had read/write errors on top when the HDD activity light is on the machine is very, very loud as opposed to machine being just being very loud anyway.
Dell tech dood had me run diagnostics from tapping f12 on boot up and it found no errors but said they'd replace them anyway.
At home are whisper quiet...I have 3 pc's at home one running xp pro with 2 250GB samsungs in it, one running Vista with 2 of the same 250GB spinpoints, and one in the bedroom running Vista with 2 Hitachi deskstars installed. None make any noise at all....You have to be really unlucky to get 2 to die after such a short space of time, although it's possible that only one of them has.
Since you purchased new goods, you should get new replacement parts...It's your right. Should also add that I sell Samsung and Hitachi drives and I have had more of the Hitachi's fail than the spinpoints. And very few of either.
= Dying drives....they should not make enough noise to annoy you.....If they are, then they need to be replaced....If you bought a new tv, and it made noise, or did not work properly, you would expect to have it replaced with a new one.
If I took Dell's approach with my clients, I'd be out of business rapido! Stick up for yourself, and insist they fit new hdd's.
And explain politely, that you want new hard drives. If this fails, ask to speak to a supervisor or somone in higher authority. DON'T let them fit refurbs.
If that course of action fails, write a letter, addressed to the CEO (Chief Executive Officer) of the company, clearly setting out your case. Include order number, age of PC and any other paper details you have.
Now for the clever bit!
Mark the back of the envelope PRIVATE and CONFIDENTIAL. (this ensures that the ceo will read it him / herself and not a secretery.