I had no audio in my brand new PC, so it was replaced with a supposedly new one which was delivered unsealed and unboxed. What is strange is that normally the above PC's all have 256 RAM; this one has 284!! Also Dells solutions gives me TAG No; yyyyy and an express service number which is different to the one stuck to the outside cabinet.Plus the service Tag number is invalid according to the Dells Database, and I cannot register for Dells Support. Wot do u think??
Dell Products c/o PO Box 69 Bracknell Berkshire RG12 1GG
Write to this address which I did when my new computer went in to have a faulty hard disk replaced & came back exactly the same. I knew this because I deleted all personal data before returning but left my old BT dial up network programme installed. It was still on the 'supposedly new hard disk'
They were very apologetic & sent a top man with a new disk & installed it at home. Send letter recorded delivery Brambles
Thanks for the advise. Yes, I will contact Dell I wrote to the local retailer and have not got any reply yet. I am requesting a new sealed PC. I have a feeling that they will try and ignore me. Tks Rgds