Deleting files in XP

  PHayes 22:59 12 Jan 2005

I have noticed fairly recently that whenever I try to delete individual files by highlighting the required one, right clicking and selecting it can cause an error to occur.

I've tried to recreate it tonight and of course, no joy! I seem to remember that the "report to Microsoft" option appears. I allow the details to be sent and then a further error occurs with Dr Watson. The only way to proceed is to remove Dr Watson via Task Manager.

Has anyone any ideas please. I have tried SFC but without success.

  hugh-265156 00:10 13 Jan 2005

is windows xp all up to date with service pack 2 and hotfixes etc.? click here

what does the error say exactly if you can remember?

try having a look in event viewer and see if anything is reported at the time and date that you had this error. click 'start/control panel/administrative tools/even viewer' and then click on the 'system' and 'application' tabs and look for errors listed with a red x.

  PHayes 00:42 13 Jan 2005

My version of Xp is up to date with the necessary Hotfixes.

I have used Event Viewer and it shows: -

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 22/12/2004
Time: 03:20:08
User: N/A
Computer: HAL9000
Fault bucket 00733296.

For more information, see Help and Support Center at click here.
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 30 30 37 33 33 32 39 36 00733296
0010: 0d 0a ..

For the Dr Watson error it shows: -

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 22/12/2004
Time: 03:20:07
User: N/A
Computer: HAL9000
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at click here.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d

I admit I have no idea what this means!

Can you shed any light on the matter please.

  hugh-265156 01:13 13 Jan 2005

sorry i dont know.

dbghelp.dll is as far as i can tell by googling it is 'windows image helper' this is the faulting module reported above.

did you have any errors like this prior to 22/12/2004? if not maybe try system restore to before that date if you can and see what happens.

just in case, install or run an up to date antivirus and also scan for spyware etc. to rule that out as a problem with something like avg antivirus click here and run a spyware check with something like spybot and adaware click here click here update them all after install and delete anything they find.

try also installing the latest drivers for all your hardware and update any software you have.

as above not sure sorry.

  PHayes 01:27 13 Jan 2005

I'm really not sure about "windows image helper", I was just trying to delete some files. The problem has definitely occurred before 22/12/04.

My NAV is kept up to date, and I regularly scan the hard drive for virus and Spyware using Spybot and Adaware. Finally, I do try to keep my drivers as updated as possible.

Any other ideas please. This is really quite annoying and it happens fairly regularly.

  hugh-265156 01:30 13 Jan 2005

the only thing i can suggest is to wait until it happens again and the note down the error you see on screen exactly at the time.

sorry i cannot help anymore.

  PHayes 01:33 13 Jan 2005

Thanks very much for your input so far. I'm sure that it will not be too long before it happens again!!!!!!!

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