A friend of mine has a laptop which kept crashing and asked me to help. Firstly there was no antivirus so I tried to install AVG to see if there was a virus on it. However, when I tried to restart after installing I can't get windows to start.
It is old - has XP and she has no original discs. I am not sure what to do next as I get the windows logo and then it just turns off. I get the Start Windows Normally/Safe mode etc but the same thing happens no matter what I choose.
You need to borrow a XP CD (same genre Home Pro or Media) and do a repair install.
Repair XP by install over the top of existing system
Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.
When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:
To setup Windows XP now, press ENTER.
To repair a Windows XP installation using Recovery Console, press R.
To quit Setup without installing Windows XP, press F3.
Press Enter to start the Windows Setup.
To setup Windows XP now and Repair Install , press ENTER.
DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).
Accept the License Agreement and Windows will search for existing Windows installations.
Select the XP installation you want to repair from the list and press R to start the repair.
Setup will copy the necessary files to the hard drive and reboot.
Do not press any key to boot from CD when the message appears.
Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.
thanks for the reply. Somehow windows started after an hour or so of not trying. Now I can't even install an AV program to see if that is the problem. It begins to install and then I get the Windows has an error report. Any help on this front?