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i have a sony pcg fx702 laptop. i need to do a complete system restore but alas cd3 of 4 cds is broken. does anybody know if the windows xp operating system is on the first 2 cds?
cd4 has utilities and drivers. Could i download a copy of cd3 from anywhere or what could be a cd3? if i insert the broken cd3 in ther drive would it read part of it. Blimey all these questions
We've two Sony laptops, one came with a Sony Restore CD, the other had it as a folder on the hard drive, and we were recommended to copy this to external CD's. I think 4 were required, and presumably it is the third of these that appears damaged. I don't know to what extent all are required - it seems logical that disc 1 & possibly 2 are for the system, and the others restore the pre-loaded third party software, so you might get away without 3. I take it the original restore section on the HD is not accessible, hence the need to do a complete reinstal ?
The only other option is to contact Sony for replacements but the cost would not be insignificant I fear. Ours would be no use as they are tied to the specific model, alas both different to yours.
Good luck !
Thanks for that Mike, i have viewed both cd1 & cd2 and you are probably right that the first 2 are systems cds. CD4 has all the utilities so cd3 could have maybe office 2003 etc. Also it did have a partition with a backup but the recovery cds were in a sealed jewel case and i assumed the were fine but alias cd3 had a crack across the cd which broke in half as i removed it from the case. If you get five minutes and could view your 3 rd cd i would be interested to hear what was on it. We had a power failure durind sp2 being installed and this plus other problems rendered the system unuseable.
Bye for now
Sorry, been away getting young'un back in Uni.I've checked our stuff, and as luck would have it, the lappy we have here was in fact supplied with a single Sony back up disc, whose contents are:
Install ALL apps
Install individual apps
Theres might approximate to the individual CD's you have. Unfortunately, the other lappy, for which I did the manual back up on to 4 Cd's, is with our other daughter away, so I can't check this.
As yours were in a sealed cae, it sounds as if these are original Sony discs, so you may have a case for taking this up with them, as your disc came cracked. Are you out of warranty now ?
Have you tried logging a case click here. The other alternative would be to ring them on 0870 240 2408.
Let me know how you get on.
Well i decided to try and see if the operating system was on the first 2 CDs. It was but the setup asked for cd3 and as a result the setup ended and left me with no operating system.
Did you try contacting Sony?
Well i tried various numbers but i thought giving my credit card details for £1.50 per minute was outrageous
Is there anything on another Partition, It may be Hidden
try entering sony here, maybe you might be able to beat the £1.50 per minute charge using the geographical numbers.
Try contacting via this number ( 7p per minute)
They may be able to help.
e-Support Phone Nr 0870 240 2408 (0.07 GBP/min**)
Fax 0870 240 2409
Opening Hours : Monday-Friday 08:00-18:00 (local time)
I had a lok at Say No to 0870. It came up with the following number - 01635 869500. It appears to be a switch board. Try asking for Central Support or Customer Services.
Best of luck. I hope you get a sympathetic hearing.
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