Cut off problems upgrading/installing WindowsXP Se

  nutcrusher 08:07 19 Nov 2003

Having recently purchased a HP New Pavilion Laptop the priority was to install the security patches and upgrades. Whilst attempting to carry this out “irregular modem cut-offs occurred”. As I have had no problems upgrading WindowsSE with another computer using the same ‘phone connection and HP cannot find a fault with the modem has anyone experienced similar problems with Microsoft (or HP) and what is the solution please?
How can I prove the Modem is faulty?

  Diodorus Siculus 08:13 19 Nov 2003

Try another modem and if it works, then you will know that there is a setup problem (at least) on the original.

PCMCIA modems are fairly reasonably priced nowadays - it might be worthwhile trying one. Otherwise a serial / usb modem can be picked up easily enough.

  Diodorus Siculus 08:51 19 Nov 2003

Dear Diodorus,
Thanks your prompt reply.
The Laptop Modem is built into the mainboard and cannot be replaced without changing the whole unit.
I have a Genius external modem that works well on another computer but the idea of a laptop is not to have too many wires about the place.
However, your excellent idea will prove whether HP or Microsoft are at fault. Many thanks.


I realise that it is built in; but a PCMCIA modem will have no more wires than the built in modem.

Anyway, give the external a go and post back here (it is better via the board than via email because that way everyone can follow).

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