CSR bluetooth on windows 10 can't add device

  conrail 10:54 14 May 2017

using windows 10 with bluetooth CSR 4.0 dongle, have just tried to upload photos using bluetooth from my phone but nothing happened, tried reinstalling from the dongle disc which asked me to remove program 1st, which I did, then reinstalled, now when I open my bluetooth devices my phone isn't listed, the option to add device is greyed out, looking in device manager bluetooth isn't listed but under other devices is CSRBTPORT01. selecting properties shows 'The drivers for this device are not installed. (Code 28), updating divers option tells me that there are no drivers installed on my system, yet as mentioned I have just reinstalled everything, it has been a couple of weeks since I used bluetooth and the only other change, apart from reinstalling bluetooth is I have added a wireless mouse whose receiver is in the next usb port to the dongle, all help and advice appreciared

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