crippled win 7 Laptop

  naineysman 11:48 17 Dec 2011

My sons compaq Laptop is running really poorly, programmes won't open, control panel items don't open, windows update wont run. I've ran rkill and malwarebytes but nothing was found, at the stage I want to reinstal win 7?

I'm not used to win 7 so would welcome alternative suggestions?


  lotvic 12:26 17 Dec 2011

Did the compaq Laptop come with W7 preinstalled? if so then you can restore to Factory Settings (as it was when you first got the laptop) or repair etc.

Press F11 – HP Backup and Recovery Manager, instructions

  Fruit Bat /\0/\ 13:18 17 Dec 2011

Or try a repair first

You need to look at Windows Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows installation

13/ Once the Windows installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  naineysman 14:41 17 Dec 2011

Thanks looks comprehensive.

I did make a boot disc when I bought it a year ago but the Backup/restore, etc is on anther drive (partition I presume) as it was pre installed going to follow your plan now, let you know how it goes,

Thanks again John

  naineysman 15:59 18 Dec 2011

Thanks, finally reinstalled from the system restore tools.

We previously paid for Kaspersky security a year ago, any recommendations on either a decent free product or a budget one like Kaspersky?

17 year old student so he'll need plenty of protection?


  naineysman 16:22 18 Dec 2011

Going with MSE, thanks again.

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