if you already have an existing freeserve account then you should have 'X' number of available email aliases. All these should automatically come 'back' to the original account. HOWEVER, if you have more than one email account, i.e. with more than one isp then sending will only be available on the account to which you've opened outlook, regardless of what is on screen. There should be a drop down menu on the 'from' box. Ensure that, for example if you use 'Company A' to open internet access, then Company A'( or your email add for this Company A) is showing. You can open My Computer and select the isp and connect there and then go back to outlook - it'll work that way. A bit round the houses but it should be ok!