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Create folder. W.8 BT email

  muddypaws 11:08 29 Oct 2015
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For some reason the ability to create a new mail folder in my neighbour's BT mail has stopped working. I can type in the new folder name, but there is no option to create it. The box has the grey cross in it and any clicking erases the new name. Have done it several times recently with no problem. He has only about 10 folders which appears to be way below the limit allowed. Any advice please. Thanks.

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