Connected, secured but no internet

  RobJones321 16:19 05 Jan 2017

Hi, My HP envy laptop is showing it as being connected to my wireless router, but there not being any internet available. This router works for all other devices on it and appears to be a problem solely with my laptop. I have tried resetting the laptop and the router on multiple occasions but with no luck. Anyone have any ideas? They would be much appreciated! Thanks! Rob

  boyo123boyo 12:11 06 Jan 2017

You could try resetting your network adapter:

1) Open 'Control Panel'

2) Enter "adapter" in the search box

3) Click 'View network connections' which is under Network and Sharing Center

4) Right click on your adapter(Normally called 'Wi-Fi' NOT 'Ethernet') and click 'disable' (Enter your password if prompted to do so)

5) Now, right click the same adapter again and click 'enable' (Again, enter your password if prompted to do so)

This has now reset the network adapter, try reconnecting to the network and see if you get any internet access.

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